Returns, Refunds, and Exchanges

Thank you for shopping with us at Ms. Emma's Hair Care. Due to the nature of our products, all sales are final and we cannot accept returns, exchanges, or offer any refunds. ALL SALES ARE FINAL.


*If you have any issues with your order, please contact us within 7 days to resolve the issue. We cannot resolve any issues reported outside of the 7 day timeframe.



What if I received damaged or missing items?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us as soon as possible at *Please note, if we are contacted outside of the 7-day timeframe, we will be unable to assist with your damaged or missing items.

You can always contact us for any return question at