Find details around our shipping process below. If you can't find what you're looking for please contact us at

How much is shipping?

Shipping is free on all orders over $49 Standard shipping is $3.95 for all orders under $49.

Do you ship internationally

We do not ship internationally. We currently only ship to the US.

Where is my order confirmation number and receipt?

An order confirmation email and receipt has been sent to the email address you provided when you submitted your order. If you do not see it within a few minutes after placing your order, please check your spam/junk folder.

When will my order ship?

Your order is currently being prepared and will ship out in 3-5 business days.

How do I track my order?

When your order has been processed, you will receive a shipping confirmation email with a link to track your order directly on the carrier's website.

Note - It may take 24-48 hours for tracking information to reflect details on the carrier's website.

What is your return/refund policy?

Thank you for shopping with us at Ms. Emma's Hair Care. Due to the nature of our products, all sales are final and we cannot accept returns, exchanges, or offer any refunds. ALL SALES ARE FINAL. *If you have any issues with your order, please contact us within 7 days to resolve the issue. We cannot resolve any issues reported outside of the 7 day timeframe.

How do I update my order before it ships?

You can reach our team at We will do our best to accommodate your request, but cannot make any guarantees.

How can I contact support?

We are happy to hear from all of our customers so please reach out at