Terms of Service

Terms of Service
Welcome to Ms. Emma's Hair Care!
These terms and conditions outline the rules and regulations for the use of Ms. Emma's Hair Care Co.'s Website, located at www.msemmashair.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Ms. Emma's Hair Care if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing Ms. Emma's Hair Care, you agreed to use cookies in agreement with the Ms. Emma's Hair Care Co.'s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, Ms. Emma's Hair Care Co. and/or its licensors own the intellectual property rights for all material on Ms. Emma's Hair Care. All intellectual property rights are reserved. You may access this from Ms. Emma's Hair Care for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Ms. Emma's Hair Care
Sell, rent or sub-license material from Ms. Emma's Hair Care
Reproduce, duplicate or copy material from Ms. Emma's Hair Care
Redistribute content from Ms. Emma's Hair Care
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Ms. Emma's Hair Care Co. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Ms. Emma's Hair Care Co.,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Ms. Emma's Hair Care Co. shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Ms. Emma's Hair Care Co. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Ms. Emma's Hair Care Co. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ms. Emma's Hair Care Co.; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ms. Emma's Hair Care Co.. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Ms. Emma's Hair Care Co.'s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Copyright 2021 - Ms. Emma's Hair Care Co. - All Rights Reserved

Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us at info@msemmashair.com

How much is shipping?

Shipping is free on all orders over $75 Standard shipping is $4.95 for all orders under $75.

Do you ship internationally?

We do not ship internationally. We currently only ship to the US.

Where is my order confirmation number and receipt?

An order confirmation email and receipt has been sent to the email address you provided when you submitted your order. If you do not see it within a few minutes after placing your order, please check your spam/junk folder.

When will my order ship?

Your order is currently being prepared and will ship out in 3-5 business days.

How long will it take for me to receive my order?

Normal processing time for all orders is 3-5 business days. Your order will ship as soon as it has been processed.

*All orders ship with UPS.

How do I track my order?

When your order has been processed, you will receive a shipping confirmation email with a link to track your order directly on the carrier's website.

Note - It may take 24-48 hours for tracking information to reflect details on the carrier's website.

When can I expect to see results?

Growing hair is a journey. We work closely with a dermatologist whose guidance is to allow 8-12 weeks to see noticeable growth results. It's critical that you become intentional about growing your hair and make it part of your daily routine. If you're not consistent in using your products, your results will not be consistent.

Do your products restore permanent hair loss?

Our products cannot restore any forms of permanent hair loss. If your hair follicles have died, our products cannot restore that hair loss. If you have any shiny, smooth balding or you're not sure if your hair follicles have died, please consult a specialist to examine your scalp before purchasing any hair growth products.

Will the products make my hair greasy and/or oily?

Many of the ingredients in our products contain natural oils and essential oils. If you do not like oils in your hair, we recommend you apply the product the night before your wash day. Allow it to penetrate your hair follicles overnight and proceed with your normal wash routine the next day.

Will the products make my hair itch?

These products will not make your hair itch. If you are someone with sensitive skin or skin that is easily irritated, test out a small amount before starting a daily application. *Note, if you reside in a climate with high humidity, your scalp and skin will sweat more, which may cause you irritation.

Do the products that contain caffeine smell like coffee?

The primary ingredient in our caffeine products is Coffee Oil, which has an aromatic smell. These products have a light scent of coffee. Therefore, we do not recommend our caffeine products if you are sensitive to coffee or coffee smells.

How should I use the products if I have fine hair?

Many people with fine hair do not like oily/greasy hair. Therefore, we recommend individuals with fine hair apply the product the night before their wash day. Allow it to penetrate your hair follicles while you sleep and proceed with shampooing your hair the next day.

Will the products help male pattern baldness?

Our products were specifically designed to address temporary hair loss, but they will minimize the effects of male pattern baldness in the crown area by helping to stop the hair loss and promote new growth. Our products yield the best results for male pattern baldness when they are used early on, before the hair follicles die out resulting in shiny, smooth balding.

Will any of the products make my hair fall out?

None of the ingredients in our products causes hair to fall out. They only contain natural ingredients. Caffeine does put your hair in a new growth cycle so some people experience the shedding of old hair when the new hair comes in, but nothing in our products causes hair to come out. If you've been experiencing excessive shedding, please contact your physician to determine if you have any allergies to the ingredients and/or to check for any underlying issues.

What is your return/refund policy?

Thank you for shopping with us at Ms. Emma's Hair Care. Due to the nature of our products, all sales are final and we cannot accept returns, exchanges, or offer any refunds. ALL SALES ARE FINAL. *If you have any issues with your order, please contact us within 7 days to resolve the issue. We cannot resolve any issues reported outside of the 7 day timeframe.

How do I update my order before it ships?

You can reach our team at info@msemmashair.com. We will do our best to accommodate your request, but cannot make any guarantees.

How can I contact support?

We are happy to hear from all of our customers so please reach out at info@msemmashair.com.